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이미애 ( Lee Mi-Aie ) - 동국대학교 의과대학 간호학과
김인홍 ( Kim In-Hong ) - 동국대학교 의과대학 간호학과
백설향 ( Baek Seol-Hyang ) - 동국대학교 의과대학 간호학과
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Abstract
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Purpose:This study is performed to measure the level of nursing and medical service satisfaction according to consumer´s demographic and hospital using behavior characteristics, and investigate the relationship among the nursing service satisfaction and the medical service satisfaction and the hospital revisiting intent.
Method: The questionnaire is distributed to 300 patients at the six general hospitals in provincial city, Korea. For data analysis, SPSS/PC program is used.
Result: The characteristics of consumer´s demographics and hospitals using behavior that make difference in nursing and medical service satisfaction are education, the average number of the visiting(by month) and hospitals. Nursing service satisfaction correlated with medical service satisfaction(r=.67/) and hospital revisiting intent(r=.570), and medical service satisfaction correlated with hospital revisiting intent(r=.680). Nursing service satisfaction explained medical service satisfaction(45.9%) and hospital revisiting intent(32.5%), and medical service satisfaction explained hospital revisiting intent(54%).
Condusion: It is concluded that education, the average number of the visiting(by month) and hospitals make difference in nursing and medical service satisfaction, and there are very close relationship among nursing service satisfaction and medical service satisfaction and hospital re-visiting intent. Nursing service is a very important factor to improve medical service satisfaction and hospital revisiting intent.
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KeyWords
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간호서비스, 의료서비스, 만족, 재이용 의도,
nursing service, medical service, consumer satisfaction, revisiting intent
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원문 및 링크아웃 정보
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등재저널 정보
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